- Is there a free plan?
- Yes. Free includes up to 100 members and 3 admins with core records, documents, and Bill usage limits — no card required to start.
- How does annual billing work?
- Pay annually and get two months free: each annual price equals ten months of the monthly price. You can cancel before the next renewal in Settings → Billing.
- What happens if a renewal payment fails?
- We email the billing contact and your workspace stays fully available for 30 calendar days while Stripe retries. If payment is still outstanding after that, access narrows to pay-first setup mode (organisations, checkout, Bill, and meeting setup only — no member, finance, document, or report exports) until billing is current.
- What happens when we cancel a paid plan?
- Cancellation takes effect at the end of the current paid period. You keep full access until then. After paid access ends, When the paid period ends, the club moves to the Free plan if it is within Free limits (100 members and 3 admins). If the club is over those limits, the workspace becomes read-only: admins can view and download documents, manage billing, resubscribe or upgrade, remove members or admins to get back within Free limits (the club then becomes Free automatically), or delete their account. No other changes are allowed. Inactive workspaces are not automatically deleted.
- Where is our data hosted?
- Club data is stored in Supabase in Sydney, Australia. Application functions run on Netlify (Sydney region) with content delivered globally. See the Privacy page for subprocessors and regions.
- Are there transaction fees on top of the plan price?
- ClubCensus does not add a platform transaction fee on top of Stripe. Your plan price (A$49, A$199, and A$349 tiers shown on this page) is the total price from us. Stripe’s own card fees apply to payments you collect from members when enabled.
- What is assisted setup?
- Optional one-off assisted setup helps your club go live with configuration support. It is available on any plan (Free included) and included at no charge on Premium. The setup fee is refundable until setup work starts.
- What happens when we reach a monthly usage limit?
- When a plan limit applies (for example Bill messages or club emails), that feature pauses until the next month or until you upgrade. We do not charge overage automatically.
